Frequently Asked Questions

How many IP addresses are available?
Unless you have a requirement for more, you will be assigned a single IP address for each machine and you will be assigned your own VLAN and subnet (a /30 for the minimum case). If you can write a short case for more than one IP address, that range can be assigned, subject to an administration fee of £50+VAT.

Is there a minimum contract?
There is no minimum contract, however Exonetric will require one month's advance notice to terminate service.

Do I need my own rackmount kit?
Yes, unless you are prepared to pay the ongoing cost of an extra 1U for a shelf. Exonetric can give you advice on where to find rackmount kit if you don't have it. Our posts are 670mm from front to back and our racks are 950mm deep.

How do I pay?
The initial month's service and any setup fees should be paid by cheque and ongoing costs will be paid either by cheque or standing order. Invoices will be issued every month both for the standard and any variables charges (bandwidth for instance).

Will I have root access to my server?
Yes, you get complete administrative control of your server, meaning you can do exactly what you need, when you need to.

Will I have 100Mbps upstream connectivity?
Yes, you may use up to 100Mbps of bandwidth for burst traffic to and from the Public Internet, but of course if used for more than a few minutes, you may incur excess bandwidth charges.

What kind of control panel will I get?
Exonetric provides a control panel for you to monitor your bandwidth usage history as well as your monthly transfers. The control panel also allows you to control your reverse DNS with nearly instant changes propagated to our name servers.

Will Exonetric register (or modify) my domain name(s)?
Yes, we will register your domain names for you. Exonetric operates a per domain administration fee for this service.

Who uploads the content of my website to the server?
You have complete control of all content creation and management.

What happens if there is a hardware failure?
Because you have complete control of the hardware, the responsibility falls to you. It goes without saying that we will offer as much assistance as possible in speeding up the correction process.

What happens if I go over my bandwidth allowance?
There is no limit to the bandwidth you can arrange to use, and you will be charged for bandwidth over your agreed limit at that time. If you find you are regularly going over your limit, we will be more than happy to discuss arranging a level more suitable to your requirements.

What tape backup solutions do you offer?
Exonetric can provide a custom backup solution for you.

Are there any restrictions on the software I can install?
There are no restrictions on the software you can install on your server. It is your machine to do with as you wish. The only restrictions on the use of the service are covered in the Terms and Conditions and the Acceptable Use Policy.

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